Privacy policy

This Privacy Policy describes how Lililo Lifestyle Private Limited ("Lililo", "we", "us", or "our") collects, uses, and discloses your information when you visit shoplililo.com (the "website"). Please read this Privacy Policy carefully before using our website or services.

General

This website is operated by Lililo Lifestyle Private Limited. References to "you" mean any person submitting data to us or our agents or the website. Data protection is a matter of trust, and your privacy is important to us. We shall only use your name and other information in the manner set out in this Privacy Policy. We will only collect information where necessary for us to do so and only collect information if it is relevant to our dealings with you.

This Privacy Policy is subject to change at any time without notice. To ensure you are aware of any changes, please review this policy periodically. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

Data Collection

1. Personal Information
We may collect:
- Name, gender, date of birth
- Email address
- Billing and delivery addresses
- Telephone number, mobile number
- Login and account information
- Payment details, including payment card or bank account details
- Purchase history
- Communications with us
- Photos and images you provide
- Device information and IP addresses

2. Automatic Information Collection
We and our third-party service providers use:
- Cookies
- Web beacons
- Log files
- Pixel tags
- Other tracking technologies

This information includes:
- Browser type
- ISP or operating system
- Domain name
- Access time
- URLs visited
- IP address
- Device type
- Usage patterns

Use of Data

We use collected information to:
- Process and fulfill orders
- Deliver products
- Process payments
- Communicate about orders and delivery
- Manage your account
- Detect fraud
- Improve our website and services
- Send marketing communications (subject to your consent)
- Comply with legal obligations
- Resolve disputes
- Enforce our terms of use

Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users. A cookie is a small file stored on your device containing information about your preferences. You can control cookies through your browser settings, but disabling them may limit website functionality.

We use:
- Session cookies (temporary)
- Persistent cookies (remain until deleted)
- Third-party cookies (analytics and advertising)
- Clear GIFs and pixel tags
- Web beacons

Third-Party Services

We may share your information with:
1. Service Providers:
- Payment processors
- Delivery partners
- Analytics providers
- Marketing services
- Customer support services

2. Legal Requirements:
- Court orders
- Legal process
- Government requests
- Protection of rights

Security

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent
- Object to processing
- Data portability

Data Retention

We retain your information for as long as:
- Your account is active
- Needed to provide services
- Required by law
- Necessary for fraud prevention
- Required for legitimate business purposes

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Grievance Redressal

In accordance with Information Technology Act 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below. The Grievance Officer shall address complaints within 15 days.

Grievance Officer
Lililo Lifestyle Private Limited
22, Plot No. 2, Malabar Hill
Mumbai, 400006
Email: support@shoplililo.com

Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. The courts of Mumbai shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Privacy Policy.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Lililo Lifestyle Private Limited
22, Plot No. 2, Malabar Hill
Mumbai, 400006
Email: support@shoplililo.com

This Privacy Policy was last updated on March 11, 2025.