Take your pick! We accept:
- International credit cards
- PayTM
- Google Pay
- UPI
- Net Banking

Absolutely! Your security is our priority. We use bank-grade encryption to keep your information safe and sound.

Never! All payment information goes directly to our secure payment partners - we don't store any of your card details.

Like magic, but better! Your order zooms into action within 24 hours, and takes just 3-4 business days to reach you. We'll keep you in the loop with tracking details via email and WhatsApp. Need to check on your package? Click here to visit the tracking page, or ping us at support@shoplililo.com or call/message +91 919930775957 (10 am - 6 pm, Monday - Saturday).

Here's something to smile about - shipping on us for all prepaid orders across India! Just sit back and relax.

Adventure awaits! We ship worldwide (local customs duties apply). Simply add your address and we'll show you the delivery charges right away.

No worries! Click our order tracking page and pop in your order number. Voilà - instant updates!

- Our delivery partners make three attempts to reach you
- They might need your signature upon delivery
- If they can't reach you, they'll call the number provided
- After failed attempts, your package returns to us

- You have 12 hours after placing your order for a full refund
- If already dispatched, contact support@shoplililo.com or call/message +919930775957 (10 am - 6 pm, Monday - Saturday)

Oops! Let's fix that. To help us resolve this quickly:
1. Contact us within 48 hours of receiving your package
2. Share a clear unboxing video showing:
- The condition of the package upon arrival
- The complete opening process
- All contents received
3. Provide your Order ID
4. List the missing items

Please note: Claims submitted after 48 hours or without an unboxing video may not be eligible for refund or replacement.

We get it! You have 7 days after delivery to return unused items (with original tags intact). Think of it as a week-long window for second thoughts. Use the ‘Return/Exchange’ button in the footer. If you face any trouble, feel free to reach out to us at support@shoplililo.com or call/message +919930775957 (10 am - 6 pm, Monday - Saturday).

Found another Lililo that catches your eye? We'll happily exchange your bag for a different style or color within 7 days. Use the ‘Return/Exchange’ button. If you face any trouble, feel free to reach out to us at support@shoplililo.com or call/message +919930775957 (10 am - 6 pm, Monday - Saturday).

Your Lililo is crafted from premium faux leather. Here's how to keep it perfect:
- Keep it dry and happy
- Wipe with a soft cloth when needed
- Store in the provided dust bag when not turning heads
- Remember: slight variations in texture and tone are part of its unique character!

- We love surprises! Watch for special limited-time offers on our website
- Each promotion comes with its own set of terms
- Promo codes and vouchers are available for future purchases
- Note: We can't adjust prices on previous orders once placed

One at a time, please! Only one promo code can work its magic per order.

Let's troubleshoot:
- Check if it's still valid
- Ensure it hasn't been used before
- Verify it hasn't expired
Still stuck? Reach out to us at support@shoplililo.com or call/message +919930775957 (10 am - 6 pm, Monday - Saturday).

- Promotions are valid only on our online store (unless stated otherwise)
- Can't be exchanged for cash or vouchers
- No adjustments on previous purchases
- Lililo reserves the right to modify or end promotions if technically compromised
- Terms and conditions may change without notice
- In case of disputes, Lililo's decision is final

We're here for you! Contact our customer service team at support@shoplililo.com or call/message +919930775957 (10 am - 6 pm, Monday - Saturday).